Privacy Policy

1. Introduction

gentarens ("we", "us", "our") is an elderly care residential facility located at 72/3 Moo 8, San Sai, Chiang Mai 50210, Thailand. We are committed to handling the personal information of residents, day program participants, families, and website visitors with care, transparency, and respect.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and what rights you have. If you have questions, please contact us at [email protected].

2. Data We Collect

We may collect and process the following types of personal information:

• Contact information: Name, email address, telephone number, postal address.
• Care-related information: Health background, medical history, dietary requirements, medication schedules, and care preferences for residents and day program participants.
• Family relationship information: Names and contact details of family members and designated contacts for residents.
• Website usage data: IP address, browser type, pages visited, collected through cookies and analytics tools (where consent is given).
• Enquiry information: Messages and requests submitted through our contact form.

We do not knowingly collect data from children under 18 years of age through our website.

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to enquiries from families considering our programs.
• To develop, maintain, and adjust individual care plans for residents and day participants.
• To communicate care updates to authorised family members and contacts.
• To coordinate with healthcare professionals, hospitals, and external specialists as required.
• To comply with legal and regulatory requirements applicable to residential care facilities in Thailand.
• To improve our website and services, where analytics data is used (only with your consent).

The legal bases for processing are: consent (for website and communications), contract (for care provision), and legal obligation (for regulatory compliance).

Health and care data is retained for a minimum of seven years following the end of a care relationship, in line with applicable Thai healthcare regulations. Website enquiry data is retained for up to 24 months.

4. Data Sharing

We do not sell personal data. We may share personal information with:

• Healthcare professionals and hospitals involved in a resident's care, with appropriate consent.
• Regulatory bodies or public authorities where required by law.
• Service providers who support our facility operations, under strict data processing agreements.
• Family members and authorised contacts, as agreed upon at the time of admission.

We do not share personal data with advertising networks or social media platforms for marketing purposes without explicit consent.

5. Data Security

Our security measures include:

• Encrypted transmission of data via HTTPS on our website.
• Restricted access to care records, limited to staff with a direct care relationship with the resident.
• Regular internal reviews of data handling practices.
• Secure storage of physical documents containing personal information.

In the event of a data breach affecting your rights, we will notify relevant individuals and appropriate Thai authorities within the timeframes required by law.

6. Cookies

Our website uses cookies to function properly and, where consent is given, to understand how visitors use the site. For full details, please see our Cookie Policy.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies independently.

8. Your Rights

Under Thailand's Personal Data Protection Act (PDPA 2019), you have the following rights:

• Right of access: To request a copy of the personal data we hold about you.
• Right of rectification: To request correction of inaccurate or incomplete data.
• Right of erasure: To request deletion of your data, subject to legal obligations.
• Right of data portability: To receive your data in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.
• Right to object: To object to processing in certain circumstances.
• Right to lodge a complaint: With the Office of the Personal Data Protection Committee (PDPC) in Thailand.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from persons under 18 through our website or enquiry forms.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy. For significant changes affecting residents or their families, we will communicate directly by email or in writing.

11. Contact

Data Controller: gentarens

Address: 72/3 Moo 8, San Sai, Chiang Mai 50210, Thailand

Email: [email protected]

Phone: +66 53 491 827